From watching production,
to resolving it.
Compass Central no longer just shows you what happened. It asks, diagnoses and fixes, right where the work runs, across Ricoh operations, your customers, and the print partners who deliver.
One issue, resolved from start to finish.
Here is exactly what the two-minute vision shows you, one beat at a time, from a simple question to a resolved run and a message the customer can read.
- 1Ask in plain language
Type a question to your production the way you'd say it out loud.
- 2Get the root cause
The AI answers and points straight at what actually went wrong.
- 3See it flagged
The Job Control Center flags the failing invoice run in context.
- 4Zoom into the step
The workflow plot shows the failing step, zoomable end to end.
- 5Get a proposed fix
One click and the assistant proposes a playbook-based fix.
- 6Steer, approve, learn
You steer it and approve. It learns from every thumbs-up.
- 7Resolved in minutes
Fixed in minutes, with a plain-language message ready for the customer.
Three acts, one platform.
The same issue, seen from three sides. Ricoh resolves it, the print partner executes it, and the customer sees it, all connected.
Ricoh operations, with an assistant that fixes.
Ask the production a question and the answer comes back with the root cause. The error queue surfaces what needs attention, the self-healing assistant proposes the fix, and every approval feeds the learning loop, so the next fix is faster.
- Ask bar for plain-language questions to your production
- Error queue that points straight at the failing run
- Approve a playbook-based fix, and it learns from your call
Proposed fix, ready for your approval
- 1Re-map the invalid recipient domain mxp→nxp
- 2Re-queue the 412 held documents in this run
- 3Notify the customer with a plain-language summary
Scan Station
Print partner workspace
The print partner, in the loop.
Print partners get their own workspace. They scan the document, sign off the print step, and the status flows straight back to Ricoh, so the whole chain sees the same truth at the same moment. No phone calls, no guessing.
- A dedicated Scan Station for the partner floor
- Sign off a print step in one tap
- Status lands live at Ricoh, end to end
The customer sees exactly what happens.
Customers get a clear, honest view: where their data lives across its lifecycle, how it is protected and when it is purged, versioned pricing they can trust, and role-based help that only shows what each person is allowed to see.
- Data lifecycle and compliance, in plain sight
- Versioned pricing, every change on the record
- Role-based help, scoped to what each person may see
Data lifecycle
Compliance, at a glance
June increase, versioned and on the record.
One platform. Three points of view.
A minute and a half that shows how Ricoh, the customer and the print partner meet in the same place.
What you'll see
Ricoh operations, the customer and the print partner, with one switch between them. Watch a partner sign-off land live at Ricoh, and see the customer's transparency view with role-based help.
Control who does what. Prove how data is handled.
The platform that runs production also governs it. Roles and permissions per domain, granted through your Azure AD, and a full data & compliance view, for Ricoh and for the customer.
Role-based access
Permissions per domain for every role, granted through Azure AD groups. No access is handed out by hand.
Data protection
Backed up, AES-256 encrypted, purged on successful delivery and retained under investigation on error. Duplicate references rejected automatically.
Customer transparency
The customer sees the same guarantees: retention per scenario and every data request logged with who asked, what for and when.
The platform as it runs today.
Before the vision, here's the ground it's built on. A short tour of Compass Central as it runs in production right now: a live picture of every job across services, any document traced end to end, who your mail reaches and why some of it bounces, alerts that bring the problem to you, and cost and deliverability at a glance.
What you'll see
Processing overview per service, document lookup with the full processing timeline of a reference, email contacts with bounce insight, alerts and the notification inbox that take you from a signal straight to the cause, cost analysis, and email statistics with delivery, opens, clicks and every bounce signal. The live platform, today.
Your AI, connected to Ricoh's knowledge.
Compass Central captures Ricoh's operational expertise in one place: workflows, statuses, playbooks, document lineage and compliance rules. Through an MCP server, a customer like NXP connects their own AI straight to that knowledge. Their agents can query production, trace any document, ask why a message bounced and trigger safe actions, all grounded in what Ricoh already knows.
Open standard
A standard MCP interface, so the customer's AI connects without a bespoke integration.
Grounded, not guessing
Answers and actions are grounded in Ricoh's captured knowledge, not a model's best guess.
Governed & audited
Every AI request runs through the same roles, permissions and audit log as everything else.
Stop watching production. Start resolving it.
Two minutes to see where Compass Central is heading, an assistant that asks, diagnoses and fixes, across every world it touches.
Watch the vision (2 min)A new chapter for Compass Central